ALLIGATOR EPOXY & COATINGS PRIVACY POLICY Jacksonville, FL | (904) 689-0898 | alligator@americanalligatorepoxy.com Effective Date: January 1, 2026

1. Introduction Alligator Epoxy & Coatings ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you contact us, request a quote, or use our services in Jacksonville, FL and surrounding areas. By engaging with our services or website, you agree to the terms of this Privacy Policy.

2. Information We Collect We may collect the following types of personal information:

Information you provide directly: Full name, phone number, email address, home or business address, service type requested, and any additional details you provide when contacting us, filling out a form, or booking an estimate.

Information collected automatically: When you visit our website, we may collect your IP address, browser type, pages visited, and time spent on the site through cookies and similar tracking technologies.

Payment information: When processing payments, we collect billing information as necessary. We do not store full credit card numbers on our systems.

3. How We Use Your Information We use the information we collect to: schedule and confirm appointments and estimates; communicate with you about your project, quotes, and follow-ups; process payments for completed services; send service reminders or promotional offers (only with your consent); improve our website and customer experience; comply with legal obligations; and respond to questions, concerns, or complaints.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information We may share your information only in the following limited circumstances: with trusted service providers who assist in operating our business (such as payment processors or scheduling software), who are bound by confidentiality agreements; when required by law, court order, or government regulation; to protect the rights, safety, or property of Alligator Epoxy & Coatings, our clients, or the public; or in connection with a business transfer or merger, in which case you will be notified.

5. Cookies & Tracking Technologies Our website may use cookies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality of our website.

6. Photography & Project Images As noted in our Terms of Service, Alligator Epoxy & Coatings may photograph completed projects for use in our portfolio, website, and social media marketing. These images will not include identifiable personal information such as faces, license plates, or home addresses. If you do not wish your project to be photographed, please notify us in writing before the start of your project.

7. Data Security We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Your Rights You have the right to: request access to the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information, subject to legal obligations; opt out of receiving marketing communications at any time; and request that we stop using your information for certain purposes. To exercise any of these rights, please contact us at alligator@americanalligatorepoxy.com or call (904) 689-0898.

10. Third-Party Links Our website may contain links to third-party websites such as Google, Facebook, or Instagram. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

12. SMS & Email Communications By providing your phone number or email address, you consent to receiving communications from Alligator Epoxy & Coatings related to your service requests, estimates, and appointments. You may opt out of marketing messages at any time by replying STOP to any SMS or clicking unsubscribe in any email. Standard message and data rates may apply.

13. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

14. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Alligator Epoxy & Coatings Jacksonville, FL Phone: (904) 689-0898 Email: alligator@americanalligatorepoxy.com Hours: Monday – Friday, 12:00 AM – 11:45 PM

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