Privacy Policy
Alligator Epoxy Coatings · Last updated: May 28, 2026
This Privacy Policy explains how Alligator Epoxy Coatings ("we", "us", "our") collects and uses information when you contact us through our website, our Facebook Page, Facebook Messenger, SMS, email, or phone.
Information we collect
Information you give us directly: name, phone number, email address, city or service area, project details (type of floor, size, condition, preferred date), and photos you choose to share.
Messages you send to us through Facebook Messenger, SMS, email, our website, or phone calls, including the content and timestamps of those messages.
Basic technical metadata that Meta (Facebook) provides to us when you message our Page, such as your Messenger-scoped user ID.
How we use this information
To respond to your inquiry and provide quotes for epoxy flooring and coating services.
To schedule estimates, installations, and follow-up service.
To improve the quality of our customer service and the responses provided by our automated assistant.
To send occasional service-related updates or appointment reminders if you've asked us to follow up.
Automated assistant (AI)
When you message our Facebook Page, your message may be answered by an automated assistant powered by artificial intelligence. The assistant helps qualify your inquiry, answer common questions, and route serious leads to a human team member. The content of your messages is processed to generate replies and may be reviewed by our team for quality and training purposes.
How we share information
We do not sell your personal information.
We use trusted service providers to operate the assistant and store conversations (for example, Meta/Facebook for Messenger delivery, NVIDIA for AI model hosting, and Supabase for database storage). These providers process data only on our behalf.
We may share information with installers, subcontractors, or scheduling staff strictly to fulfill the service you've asked about.
We may disclose information if required by law, subpoena, or to protect our legal rights.
Data retention
We retain lead information and message history for as long as reasonably needed to respond to your inquiry, complete your project, and meet business and tax record-keeping requirements. You can ask us to delete your information at any time using the contact details below.
Your choices
You can stop messaging us through Messenger or SMS at any time.
You can request a copy or deletion of your information by contacting us at the email or phone number below.
You can block our Facebook Page from your account if you no longer want to receive messages from us.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our Messenger assistant or website after an update means you accept the revised policy.
Contact
Alligator Epoxy Coatings
Phone: (904) 689-0898
Email: alligator@americanalligatorepoxy.com
© 2026 Alligator Epoxy Coatings. All rights reserved.